Cancellation and refunds

We keep cancellation simple: cancel in time and you get everything back.

Transfers and day trips

Free cancellation up to 24 hours before the pick-up time: the full amount is refunded to the card you paid with. Cancellations less than 24 hours before the pick-up are charged in full, because the vehicle and the driver were reserved for you.

Multi-day itineraries

Free cancellation up to 7 days before the first day: the deposit is refunded in full. Between 7 days and 48 hours before the start we keep 50 percent of the deposit; less than 48 hours before the start the deposit is kept.

Flight delays and no-shows

If your flight is delayed, your transfer is not cancelled: we track the flight and the driver waits. If you cannot be reached at the pick-up address or in the arrivals hall for 60 minutes after the agreed time, the ride counts as a no-show and is charged in full.

Cancellations by us

If we have to cancel because of vehicle failure, illness or force majeure and cannot offer a comparable replacement, you receive a full refund, including any deposit.

How to cancel and when the money arrives

Reply to your confirmation e-mail, write to galaxy.jdoo@gmail.com or message us on WhatsApp at +385 91 170 6994 with your booking reference. Refunds go back to the original card through Stripe; banks usually show them within 5 to 10 business days.