Terms of carriage

These terms apply to every transfer, day trip and multi-day itinerary booked with Galaxy, obrt za usluge, vl. Stipe Krstičević, Ulica Petra Krešimira IV 443, 20350 Metković, OIB 65530454666, MB 99022958 ("we"). By completing a booking you accept them.

The service

We provide private passenger transport with a driver in our own vehicles. The price shown at checkout is for the whole vehicle, includes fuel, tolls, ferries for the vehicle and parking (VAT included), and is fixed once the booking is confirmed. Entrance tickets, meals, ferry tickets for passengers and other third-party costs are not included unless the booking says so.

Booking and confirmation

A booking is confirmed when you receive the confirmation e-mail with the booking reference. For card payments the confirmation follows the successful payment; for multi-day itineraries the confirmation follows the deposit. Please check the date, time, addresses and passenger count on the confirmation and tell us about any mistake straight away.

Pick-up, waiting and delays

At the airport the driver waits in the arrivals hall with a name sign; 60 minutes of waiting after the actual landing time are free because we track the flight. At other addresses 15 minutes of waiting are free. Beyond that, waiting is charged per the price list, and after 60 minutes without contact the ride may be treated as a no-show. We are not liable for delays caused by traffic, weather, border queues, ferry timetables or other events outside our control, but we will always try to find the best alternative.

Passengers, luggage and children

The vehicle takes the number of passengers and bags stated for it; oversized luggage must be announced in advance. Children travel in approved child seats, which we provide when they are added to the booking. Passengers must hold the documents needed to cross any border on the route; a ride refused at a border because of missing documents is charged in full.

Conduct and damage

Smoking, open alcohol and behaviour that endangers the driver or the vehicle are not permitted; the driver may end the ride in such cases without a refund. Damage or soiling caused by a passenger is charged at the actual cost of repair or cleaning.

Changes and cancellation

Changes of time, address or passenger count are free as long as the vehicle can accommodate them; a change of route is repriced. Cancellation terms are described on the Cancellation and refunds page, which forms part of these terms.

Liability

We are insured as a licensed passenger carrier under Croatian law. Our liability towards passengers is limited to the extent permitted by law; we are not liable for missed flights, ferries or connections caused by events outside our control, nor for valuables left in the vehicle. Found items are kept for 30 days.

Complaints and law

Complaints can be sent to galaxy.jdoo@gmail.com within 8 days of the service; we reply within 15 days. Croatian law applies and the courts in Dubrovnik have jurisdiction, without prejudice to consumer rights under EU law. Consumers may also use the EU online dispute resolution platform at ec.europa.eu/odr.